Information about the warranty for Samsung devices
„Samsung” salonuose įsigytoms prekėms taikoma gamintojo garantija, galiojanti pagal Lietuvos Respublikos teisės aktus ir gamintojo nustatytas sąlygas. Detalią informaciją apie garantinį aptarnavimą ir naudojimo taisykles visuomet galite rasti oficialioje gamintojo svetainėje.
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Warranty Terms
- For individuals: A 24-month warranty applies from the date of purchase.
- For businesses: A 12-month warranty applies.
Recommended Procedure
If your device malfunctions, we recommend that you first contact the Samsung Call Center. This is the most effective way to resolve issues for several reasons:
- Remote assistance: Some issues (especially software-related ones, such as screen color changes) can be resolved remotely, with a consultant helping you adjust the settings.
- Convenience for owners of large appliances: If a TV larger than 65" or a large household appliance breaks down, after reporting the issue through the call center, a technician will be sent directly to your home. Important: If you contact the service center directly, you will need to deliver the product yourself.
- Precise Referral: The call center has real-time access to up-to-date information about service centers and will direct you specifically to the location where your type of appliance is repaired.
Samsung Call Center Contacts:
- Lithuania: +370800-77777
- Latvia: +37180007267
- Estonia: +3728007267
Main warranty terms and exclusions
Warranty service is provided only if the product is used for its intended purpose and in accordance with the instructions. The warranty does not apply:
- In the event of mechanical damage;
- Due to normal wear and tear, improper use, or environmental factors (moisture, liquids, extreme temperatures, power fluctuations);
- If the device was repaired at a non-authorized Samsung service center;
- If the serial (IMEI) number has been removed or is illegible;
- Screen damage caused by displaying static images;
- User data stored on the device.
Important reminders before contacting the service center:
- Documents: You must provide proof of purchase (invoice or receipt).
- Data backup: The service center is not responsible for the information stored on the device, so we strongly recommend that you back up your data before handing over the device for repair.
Authorized service centers
LMT RETAIL & LOGISTICS SIA
TSC I - V: 09:00 - 18:00
137 Parnu mnt (Aripind 4), Tallinn, 11317 You can contact us regarding the following products: phones, tablets, watches, headphones, and monitors.
+3726405074
info@etsc.ee
SEVI
SEVI Kodukaubad OÜ I - V: 09:00 - 17:00
16 Pallasti, Tallinn, 11416 Please contact us with the following questions: home appliances
+3726366525
info@sevi.ee
Arwest
Arwest OÜ I - V: 10:00 - 18:00
37 Turu St., Tartu, 50106 Please contact us with questions regarding TVs and home appliances.
+3727344299
arwest@arwest.ee
AIT-Nord
AIT-Nord OÜ I-V: 08:00 – 17:00
Maekula 7-8, Tallinn, 13525 Please contact us with questions regarding air conditioners.
+37256663070
maintenance@ait-nord.ee
